Shipping and Delivery

Last Updated: February 6, 2026

At ccteaindia.com, operated by Phoenix Agronomy, we are committed to delivering your orders safely and efficiently. We ship worldwide directly from Manipur, Northeast India.

General Information

• We offer domestic and international shipping through trusted partners such as EMS, Airmail, Surface Mail, Blue Dart, Delhivery, and DHL.
• All orders are subject to availability. If a product is unavailable, you will be notified and refunded.
• All prices are listed in INR. International transactions may be processed in your local currency based on exchange rates.
• By placing an order, you agree to this Shipping & Delivery Policy and our Terms and Conditions.

Shipping Charges

Shipping costs are calculated based on product weight, size, packaging, and delivery location. The final shipping charge will be displayed at checkout.

Order Processing

• Orders are typically processed and dispatched within 1 business day.
• We aim to dispatch all orders as quickly as possible.

Shipping Updates

Once your order is shipped, tracking details will be shared via Email, SMS, or WhatsApp.

Estimated Delivery Time

• Delivery timelines vary based on location and shipping method.
• Estimated delivery time is displayed at checkout or on the product page.
• Delivery timelines are indicative and may be affected by external factors.

Local Delivery

• Available in select areas within a 5 km radius.
• Orders are typically delivered within 4 hours of confirmation.
• Availability may change without prior notice.

Buy Online – Pick Up In-Store

• Orders can be placed online and picked up from the store.
• Orders are usually ready within 24 hours.
• You will be notified when your order is ready.
• Orders must be collected within 5 hours of notification, or they may be cancelled.
• We reserve the right to modify or discontinue this service.

International Shipping

• We ship worldwide.
• Standard delivery: approximately 15 business days
• Priority delivery: approximately 7 business days
• Shipping charges are calculated at checkout.
• Customers are responsible for any customs duties, taxes, or import charges.
• Please check your country’s import regulations before placing an order.

Important Guidelines

• Shipping addresses cannot be changed after order confirmation.
• Orders may be shipped in multiple packages.
• Cash on Delivery (COD) is available for selected products and locations.
• We are not liable for delays caused by courier partners or external factors.

Incorrect or Incomplete Address

Customers are responsible for providing accurate delivery details. Orders with incorrect or incomplete addresses may be delayed or cancelled and are not eligible for reshipment or refund.

Restrictions

Certain products may not be deliverable to specific locations. Any such restrictions will be communicated at checkout.

Contact Us

Phoenix Agronomy
Kwakeithel Lamdong Leikai,
Imphal West, Imphal, Manipur – 795001, India
Email: info@ccteaindia.com